Reviews

What our customers are saying about us…

Testimonial test

Test December 12, 2017

Your installers, Jose and his assistant, did a superb job of our window replacement.  As the sashes had been painted together, I worried that the upper sash might crack when the lower sash was removed for replacement.  Jose separated the sashes with ease, leaving the good window perfectly in tact.  The work was quick and neat.  The installers couldn't have been more professional!  I know that we will be working again with AWD.

Ann N. January 09, 2017

Hi, Anthony

Great crew.  Nice gentlemen, hard working, very honest and we are very pleased with their excellent craftsmanship....so much so that I made a recommendation today and gave out your name and phone number.   But indeed, as they say, the world is a very small place.

Our Insurance inspector was here today for evaluation of our insurance needs.  While inspecting our new windows upstairs, he said the installation and quality were both great!   He then told me he needs new windows too.  Accordingly, I gave him your name and contact information, whereupon he said to me "I know Anthony....I really do...he's family!"  (But I still demand my salesman's commission).

Linda & Michael December 19, 2016

We are always happy with AWD's work.  We love you guys.  Thank you!

Sarah C. (Townhouse development project) October 25, 2016

The AWD team did an excellent job installing the new windows.

Jack D. October 07, 2016

Vlad and his team did excellent work. We would use AWD again because of their skills.

Andy & Pat T. July 13, 2016

Jose and his helper were professional in their work and interactions with me. They did a good job with the prep and the clean up at the end of the job. I would request them should I have other windows replaced through AWD.

Nalini R. June 27, 2016

The installers were the best; skilled, courteous and clean - also as promised! I would recommend AWD.

Ted K. June 19, 2016

As you know the window project for our home was in four phases, the large sitting room windows, windows in the front of the house including the second story loft, windows in the kitchen and rear of the building and finally special round windows (with a sand-blast design) and a wide awning window for the master bedroom. The building is a converted 19th century church so there were many challenges (some discovered only when the walls were opened).

We are very happy with all of the windows, they look great and are wonderfully functional in both warm weather and cold. It was very easy to work with you and Anthony — you made difficult seeming problems just go away. And Jose and his crew were very professional and their work was first class.

Yes, we would definitely recommend Authentic Windows to family and friends. We are only sorry that we have run out of windows to replace.

Terry W. & Carolyn M. June 17, 2016

We are pleased with how the work went. Jose and his helper were very professional and diligent and did a great job.

Vanessa W. May 24, 2016

The installers were great, pleasant, easy to deal with, left the site clean, demonstrated window operations and finished when promised. I would recommend AWD to family and friends.

David B. May 18, 2016

Windows look and work great. The construction was completed on time & very professionally. Clean up was excellent. Thanks, Maggie, it was great working with you and Rob. Jose & Will did a great job here at the house, they were very professional, and we’re really enjoying the new windows.

Seth H. May 16, 2016

Thanks for everything, great job!

Jim H. May 12, 2016

EXCELLENT WORK!!!

Greg R. May 09, 2016

All is fabulous, Thank you for all you've done to make this experience run smoothly and nicely. It's a pleasure to work with you. Jamith and the crew were neat, tidy, friendly and meticulous. I would definitely recommend AWD – your guys are the best!

Sarah C. May 04, 2016

Everyone was so nice. Frank Kelly is a sweet heart and I like doing business with AWD. From beginning to end, Frank made it clear that his goal was to accomplish the work with highest possible standards. Not only was the work performed by Jamith and his helper done to this high standard, but also the manner in which it was completed reflected their own pride and professionalism toward their work. Each person with whom we had contact was courteous, respectful, and took their role seriously; altogether it was a pleasant experience, and we certainly would give them the highest recommendation.

Karen R. March 07, 2016

The guys did very good work and completed everything in little time.

Julia S. January 13, 2016

Workers were efficient, polite and super clean.

Monique L. January 11, 2016

Jose is a perfect guy, very little mess, pleased with everything!

Alan E. November 10, 2015

Being in the High End Architectural Woodworking business for over 40 years I got very accustomed to premium grade standards when it comes to quality products as well as skilled craftsmanship. Looking for and finding a quality window contractor when it came time to replace the windows on my own 92 year old house became a very concerning matter. I had already decided on the Marvin brand for the high level of quality product I wanted, so my MAIN concern was the quality of skilled labor that would be installing them.

I have over 60 windows in my home so I decided to replace them in 4 phases. I have to say I was very nervous on the first phase even though the project manager, Frank Kelly, assured me everything would be to my liking, we all know the proof is always in the performance. Well, not only did AWD meet my expectations but they managed to exceed them. Starting with Mr. Kelly’s close attention to the details of my project and his ability to field dimension precisely. Fabrication and delivery time was right on schedule and then came the installation. The installers showed up on time and proceeded to protect the surrounding areas inside my house as well as the outside. In one day my old windows were out and the new ones were in.

AWD’s men were extremely courteous , worked in a very organized and clean manner, very meticulous and it was obvious that they took pride in their work. It was such a relief to me that I made the right choice hiring AWD. This was professionalism at its finest !! What really impressed me was the fact that phase two and three, that were done years apart, were also executed like clockwork. Consistent high quality performance is what makes them outstanding. I highly recommend them..

John M. November 5, 2015

Thank you to Joe and the installation staff that installed our Bow Window. You all did a GREAT job! Our experience working with AWD from start to finish was exceptional. We were under a tight time frame and you went above and beyond expediting the order to accommodate us. The installation was done to perfection. Everybody we worked with at AWD was extremely pleasant and professional. I generally do not write testimonials but I felt I needed to acknowledge everyone at AWD. Kudos to the owners! You are the model all companies should emulate.

Best, Stephanie B. November 5, 2015

I'd give you guys a 10 of 10. Rob was great to work with as were the installers. The new windows look fantastic and we can already notice an improvement in draftiness. I would definitely recommend you to friends. You'll be hearing from us next year to replace another group of windows in the house.

Geoff H. October 30, 2015

Dear Anthony D.: I just wanted to thank you for your efforts to obtain and install a replacement sash for my bathroom window. I know that getting new components to fit into an older installation can always be a challenge but you were certainly up to it. Thanks again.

John H. August 5, 2015

Thanks for the wonderful job!

Steve and Ellen July 10, 2015

Thank you for the excellent job on my home.

Helen L. June 22, 2015

I was so pleased this job was completed so quickly.

Susan B. June 9, 2015

Jose and the workers were excellent. It was a good job and I would recommend them to anyone.

Katherine & Robert A. April 20, 2015

Great! Worked fast and cleaned up beautiful. Thank you.

SGS Enterprises March 16, 2015

Dear Joe: Jeff and I just wanted you to know how happy we are with our new windows. In fact, we couldn't have imagined a better process either. You, Mario and his team were all terrific. Thanks!

Sabrina F. October 21, 2014

Dear Maggie: Per our telephone conversation today, as I mentioned, we are so pleased with the way the project turned out, and were very impressed with the workmanship and diligence of Jose and his crew for putting it all together. It was also a great pleasure working with Anthony. Please give him our sincere thanks and kindest regards.

On a final note, while I did see reference to Authentic Windows’ “Lifetime Labor Warranty”, we were of the understanding the Marvin products themselves are also under warranty. We would appreciate your furnishing us with such written confirmation of their warranty.

It was nice speaking with you today and glad to see you “back in the swing” and in obvious good spirits. Take good care of yourself.
Sincerely,

Jill A. September 29, 2014

Thank you very much for explaining the payment for the sliders that your company installed (which, by the way, look great). When Rebecca and I discussed the discrepancy, she thought that the change in hardware increased the price, not the other way round.

We certainly appreciate being able to spend a little less, as well as your truthfulness...

Again, thank you for the way you do business - it's been a real pleasure.

Debra S. August 22, 2014

Thank you so much for checking in with us on the door. Fact is, we LOVE the door, the way it operates, looks, feels etc. I only came back from CO three days ago and meant to call you but you beat me.

Katie said that the installation guys were super nice and professional, and as I said, we are so happy with the product and the entire process. The fact that you even showed up the day they installed it and checking in afterwards shows how serious you take your customers. I will send an email to our home owners in the street and recommend your company should anyone ever need new windows/doors. We haven’t had time to sand and stain the door yet, but I am sure by next week it will be all done.

Again- thank you so much for your incredibly service. We couldn’t be happier.

Alexander S. August 15, 2014

Hi, Anthony - we finally got the garage doors done, so I thought you'd like to see how the final product came out. Thanks for all your help with our window project. Here's before and after:

Thomas P. August 12, 2014

Excellent work! Jose and the crew were excellent!

Gary B. July 14, 2014

I am very happy with the job and will be getting a quote from Frank for more work!

Scott C. May 1, 2014

Spectacular job. Rob and the installers were very attentive.

Kristina C. April 26, 2014

AWD is a "10". They were very good and cooperative.

Steve C. April 3, 2014

The workers were wonderful; they took care of my house.

Monica B. March 28, 2014

I know who to turn to when the gardener breaks my window!

Maura O. March 27, 2014

AWD did a great job. I would recommend them to anyone and I give Authentic Window Design a "10".

Carol I. March 25, 2014

I would like to thank Frank Kelly for seeing me through this process. He is a good role model for other sales staff on how to treat a client.
Yours Truly,

Francene C. March 7, 2014

The installer, Mario, did a great job and was extremely pleasant & professional.

Patricia H. February 24, 2014

Jose and his team had the cleanest and best worksite ever. Thank you!

Joel D. February 14, 2014

Thank you! We love our new sliding patio door.

Vincent M. January 28, 2014

We just arrived home after being away for a week and were so excited to see our new windows. We wanted to let you know that Reg and I are so pleased with how they turned out. They are beyond our expectations. Fit beautifully, the style is perfect and the workmanship blending the windows with the moulding is very professional and meticulous. We are looking forward to a cozier winter and clean windows that we can open and close too!

Thanks very much for your help with selection and explaining all the benefits of the different choices. Your company - and you - are a pleasure to do business with. We'll talk soon about finishing the rest of the house.

Liz and Reg W. December 23, 2013

I am very pleased with the installation. Jose and the crew were very pleasant and professional.

Jeffrey G. December 19, 2013

Dina and I extend our appreciation for a job well done. We already stained the window over the weekend and it looks perfect...Thank you for making the house look warmer for Christmas.

Aren T. November 12, 2013

Thank you. It was a pleasure working with you.

Richard D. October 22, 2013

The installer was fabulous and the crew was so clean. They went above and beyond.

Karen C. September 25, 2013

Authentic Window Design is a "10" - and worth every penny!

Tony B. September 04, 2013

The guys did a very nice job. I really appreciate the quality of work. Thanks so much for all of your help.

Gale August 27, 2013

First of all, your team did a fantastic job! And second of all, thank you for the champagne and the fun horseshoes. That was so nice of you! Our contractor came over to look at his living room built-ins and he thought the windows looked fantastic. Thanks again for everything. Best wishes.

Susan K. July 31, 2013

AWD asked me if I would recommend them to any of my neighbors. I told them I already have!

David S. July 30, 2013

This was an incredible experience! The crew was great - they worked hard, left the house clean everyday and did great work. I would recommend them highly to anyone.

Margarita S. July 25, 2013

Job well done as usual!

Peter B. July 15, 2013

Anthony, this was, indeed, a true "team" effort from all involved. However, I want to personally thank you in particular for your overall commitment, accessibility, communication, and professionalism. The quality of the final product speaks volumes.

Jeanine (RE: A New York City Commercial Project) July 10, 2013

The windows look beautiful, and the crew who installed them did a wonderful job. We enjoyed working with you.

Amanda D. July 01, 2013

I am ever so pleased with his (Mario) workmanship and professionalism. We look forward to working with him again in August.

Richard & Marsha P. June 18, 2013

Great job!

Bill C. May 24, 2013

Just wanted to tell you (Rob) how very happy I am with the shutters and their hardware as well as the new family room window. The windows were one of the easier parts of the project although things are coming together on the interior. Thank you again and hope all is well with you and your family.

Lynda May 07, 2013

Jose and John did an excellent job. Precise and meticulous. Would definitely like them to do any future projects.

Leslie L. April 29, 2013

Great job. AWD was so neat and quick. I love the millwork around the windows.

N. C. April 22, 2013

Very, very good job. This is why I have been an AWD customer for 15 years!

Andrew R. April 16, 2013

Great job. I would absolutely recommend AWD to anyone.

Bill D. April 08, 2013

Thanks so much for the great work!

Tom Y. March 29, 2013

The entire team at Authentic Window Design are a pleasure to work with. Anthony provided expert advice and guidance during the sales process. Maggie did a great job scheduling. And the installation team not only did a professional install, they were cordial and neat as well. I have worked with AWD on two separate occasions and have been extremely happy both times. I highly recommend them.

Anita K. (Stamford, Ct.) March 27, 2013

I am very pleased with the project and would recommend AWD to anyone else. I appreciate that the installers left my home in the same condition they found it. They were great.

Tina A. March 04, 2013

I recently contacted you regarding the service I needed for my windows. I received an email from your dealer, Anthony Riccobono, from Authentic Window Design, and I am writing to say what a pleasure it has been to work with him. My contractor tells me that he is one of the most reliable people in the trade he has ever worked with. We both find Anthony knowledgeable, responsible, and he follows through. Anthony has made all the difference.

Nuchine N. February 19, 2013

The workmen were very professional and good workers.

Elliot February 05, 2013

Thanks for your kindness, friendliness and patience.

Gerri January 30, 2013

We are receiving lots of compliments about the outside of the house. A good part of the credit goes to you and your efforts to provide new windows that matched the existing windows. Barb and I would be pleased to be a reference for the windows and, almost more important, for the quality of the sales effort and the service. Thanks again.

Rod and Barbara R. January 22, 2013

Thank you for all your help in getting my installation scheduled for a time that fit my calendar. I am writing this letter to tell you, Joe Capagrosso and his partner what a great experience this has been. I have been involved in the construction business and more importantly in my career with service businesses in the consulting, food service, flooring and beverage distribution industries. I must say that this ranks among the best professional performance I have experienced.

Frank Kelly is an outstanding, low key yet forceful salesperson who “really cares” about the customer. He promises a high quality experience and he delivered in every way. He sent us a lovely note when we signed the contract, he was here with the team when they started the job and returned the next day to make sure all was done as promised. Frank is a great representative of your company.

We were very impressed by the team led by Jose that did the install. They did a magnificent job in removing the current doors and neatly installing the new doors such that you cannot tell there are new doors in place. Jose and the team are very talented, neat, and clean. Looking around the site you cannot tell that work had occurred.

You know that the measure of long term success for any business is quality service and how you perform. Clearly, Authentic Windows excelled and exceeded our expectation.

Frederick T. August 02, 2012

I never had more professional people working on my house. I would recommend Authentic to anyone, anytime.

Carl P. July 31, 2012

Best money I've ever spent. I love the job and want to order shutters now to go with my windows.

Anthony S. July 26, 2012

I just wanted to take a moment to let you know how pleased I am with my new living room window and the services of your company.

My past experiences with finding the right contractors or workman in New York City has been a trying one. So I always have trepidation when embarking on any type of renovation to my co-op unit. Your hands-on customer service can not be beat. Just to list a few of your professional services I experienced in our dealings.....easy communication, on-time scheduling, returned phone calls, questions answered, prompt response to all my concerns, innovative ideas and solutions to design challenges and technical obstacles with great design aesthetics.

I will and would highly recommend Authentic Windows to anyone who is in the market for new windows. I am so glad I found your services on the internet. Thank you again.

Tom S. June 20, 2012

Everything has been completed as hoped. All of this year's projects have been of an outstanding quality. I wouldn't change a thing. Installers were fantastic all-around. Very conscientious and communicated well.
Thanks,

Todd R. May 30, 2012

Joe, Don and the entire team at Authentic- I just wanted to take a moment to let you know what a great experience I had working with you and your team. Your advice, speed and communication throughout the process made this the simplest home improvement project I have ever worked on. The Marvin product and your workmanship is top notch, and Maggie's follow-up to make sure I had a perfect experience, really served to highlight how much the Authentic team cares about delivering for your customers.

Moving forward, I will definitely be a positive referral source for any friends that are doing work on their properties. In a world where not everyone delivers on their service level expectations it's nice to have someone like Authentic that I know I can trust.

Jeff P. May 14, 2012

Very pleased – windows are beautiful!

Susan S. May 09, 2012

Anthony - the windows look terrific, we are very happy with the them. Your team was incredibly professional and did a great job keeping the house clean.
Thanks,

Matthew M. May 04, 2012

Everyone was polite and courteous, salesperson was lovely, and I would recommend AWD to anyone!

Jen T. April 05, 2012

I am so glad I didn't have to tackle this job myself. I didn't realize all that was involved in installing a new door.

Mr. Ho L. March 26, 2012

I am so very pleased with your service. AWD is professional from the salesperson, to reminding me of my installation - politeness, cleanliness and calling to make sure everything was completed to my satisifaction.

Ellen S. March 13, 2012

Very pleased with everything.

Rosalind C. December 07, 2011

We wouldn't be up to Phase 5 if we weren't happy. You are professional, clean and very good. Thank you!

David. F. November 28, 2011

The doors and windows look and perform great. Such an improvement.

Thomas M. November 20, 2011

Thanks for everything, Mike. The windows are beautiful!

Nancy C. November 15, 2011

Very happy and pleased with everything!

Cathy C. October 28, 2011

Anthony, Thought you would get a kick out of this photo. 24” of standing water outside the door, ½” of water inside the door. Marvin must make some pretty good weather stripping and multi-point locks! Feel free to share with your representative from Marvin.

Jim H. September 17, 2011

I love my windows!

Barbara E. September 17, 2011

Very pleased with everything!

Adrienne Y. August 15, 2011

Thanks for everything. Windows look great!

David S. August 15, 2011

We are totally pleased!

Janet and Michael P. August 04, 2011

We were never unhappy with your company - you always do a great job! Happy to refer you to anyone.

Ed S. August 03, 2011

The installation crew did a great job!

Tom K. August 03, 2011

Your crew was here today and did a quick and efficient switchover of the windows and casing - you have wonderful employees.

Matt S. July 22, 2011

We're pleased as punch!

Mike S. July 20, 2011

Your installer was very professional. Thank you!

John T. July 13, 2011

You did a great job...excellent!

Marjorie A. July 12, 2011

Great job! We will be using you again.

Gerald C. June 29, 2011

Everyone was great - your installers, sales rep, delivery guys...thank you!

Paul B. June 22, 2011

We are very happy and satisfied with our windows. We love them. Great job!

Susan and Herb R. June 18, 2011

Everything was 100% perfect. Thanks!

Annie T. June 08, 2011

A lovely job, thanks again. We will definitely recommend your company.

Tracey and Sean O. June 04, 2011

Your installation guys were excellent! I am very, very happy with my products and installation.

Cornelius G. April 18, 2011

Authentic Window just finished (in two days!) their second job for me. I live in a 75-year-old house, which came with wrought iron casement windows and doors on the first floor. Now I am happy to say I have Marvin double-glazed custom casement windows and doors. The workers were neat, fast, and polite. They did an outstanding job in record time and from my first experience with them they came back to fix a leaky gutter above my new doors and assured me they were not done until I was satisfied. I could not be more pleased with every aspect of the experience. They were recommended to me by my neighbor's who also used them.

Elizabeth H. March 31, 2011

Dear Joe, As we enter the holiday season I want to wish you and yours the best. As temps drop to the low 40's, I want you to know that I haven't needed to turn on the heat yet. To the credit of the length of the apartment is facing south, and most importantly because of the functionality of our fabulous insulated, and air tight windows. What a great decision to go with Marvin. Thanks,

Midge November 21, 2010

Dear Joe, Thanks for a terrific job! We are very pleased with all the work you have done for us.

Dick & Fran July 20, 2010

Nice work. Thank you!

Richard T. July 13, 2010

Dear Anthony, We are pleased to inform you that the capital investment of replacing the Clubhouse windows had a faster energy savings payback than anticipated. Hopefully we can do business again on future projects. Sincerely,

Wiliam N. April 24, 2009

Just wanted you to know that we are very pleased with the windows, but more importantly very pleased with the installation that Don and Duane performed. They were clean, courteous, and seemed to do a very thorough and professional job. Thanks,

Kevin M. January 23, 2009

Dear Anthony, Thank you for all the time and effort you put into this project. It's been a pleasure. I will be contacting you about my next phase. Sincerely,

Rosemarie R. January 11, 2009